Training Procedures and Internal Verification

A – Assessment Procedure

1.0 Introduction

Sirius Business Services Ltd takes its responsibility for ensuring the quality and reliability of assessment very seriously. It recognises that high quality assessment practices are very important to its clients, to the companies credibility and also an important element of the student experience.

2.0 Assessment methods

Courses are assessed through a variety of methods including practical and written assessments and examinations. Delegates will also be monitored during the progress of their course as many courses feature an element of ongoing tutor assessment, the tutor will keep records on this ongoing assessment which will form part of the formal records for the course.

All assessment records and course reports will be used for internal verification and quality monitoring. Records are also available to external verifiers who undertake assessment visits on behalf of awarding bodies and clients.

3.0 Assessment entitlement

You are entitled to:

  • A fair and open assessment process
  • Regular advice, counselling and guidance from course tutors
  • Access to an open and fair appeals and complaints procedure
  • Assessment outcomes being reported and recorded and/or written feedback

4.0 Assessment procedures:

  • You will be required to meet the standards set down by the awarding body
  • You will be given the appropriate timescale for completion of written and practical assessments
  • You will be given oral/written feedback on your work/assessment
  • You will be given one opportunity to upgrade your work based on the feedback you will be given, before re-assessment by your tutor

5.0 Failure to meet the standard

If you fail to meet the agreed standard a review procedure will allow you to re-sit the assessment. If you still fail to meet the standard it will be recorded as a fail. In extenuating circumstances eg family crisis or bereavement the instructor will have some degree of discretion (evidence of such circumstances must be provided). Each circumstance will be assessed on its own merit.

6.0 Viva-voce assessment

There are many reasons why candidates do not pass assessments or examinations; examination nerves, illness on the day or miss reading questions. A verbal assessment (viva-voce), is one way checking whether the individual had a bad day or simply did not know. They should be seen as a legitimate part of the assessment process to be used when circumstances allow; they are not intended to be an entre re-run of the entire assessment.

The use of viva-voce assessments is discretionary, and may be by agreement between the tutor and yourself. Due account will be taken of your performance during the training and whether both parties feel that you would benefit from additional training before re-sitting the exam. It must be remembered that viva-voce assessments are used where students have not met the required standard, and may not be appropriate if there is an underlying weakness.

The viva-voce will seek to establish that you have sufficient knowledge and understanding to achieve the original pass mark. The assessment decision will be recorded appropriately. Once this has been recorded it will stand unless the internal verifier requires the outcome to be changed. Any changes can be appealed under the standard appeals procedure.

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