SIRIUS BUSINESS SERVICES LTD
Terms & Conditions for the Provision of Training Services
On-site • Virtual • Sirius or Third-Party Venues
These Terms & Conditions apply to business customers purchasing training services from Sirius Business Services Ltd.
Booking, Payment & Cancellation Summary
Quick reference: This summary highlights key booking conditions. The Full Terms & Conditions below apply to all bookings and take precedence if there is any inconsistency.
| Payment | New customers: payment in full in advance. Established customers with an approved account: normally invoiced after delivery, with payment due 30 calendar days from the invoice date. |
|---|---|
| Rescheduling | A request to reschedule or postpone a course 10 calendar days or fewer before the scheduled course date incurs a charge equal to 100% of the original course fee. The replacement course is a new booking and is charged separately. |
| Delegate limits | Every course has a maximum permitted number of delegates, shown in the quotation and/or course confirmation. This limit must not be exceeded and may be set by an external awarding or certification body. |
| Delegate details | First name, last name, job role and individual email address for every delegate must be supplied in advance. Sirius may refuse attendance where required details have not been supplied. |
| Certification | Delegates must attend the full session, complete required practical assessments to the required standard and successfully complete any applicable written or online assessment. |
Cancellation Charges
| Notice before scheduled course | Cancellation charge |
|---|---|
| 21 calendar days or more | No cancellation charge, subject to non-refundable costs already incurred |
| 11-20 calendar days | 50% of the agreed course fee |
| 10 calendar days or fewer | 100% of the agreed course fee |
Customer-Site Training - Key Requirements
The Customer must provide a clean, suitably sized and reasonably distraction-free training room, suitable seating, an instructor table/chair, mains electricity where required, nearby toilets and sufficient clear floor space for practical exercises. For practical courses such as First Aid and Basic Life Support, delegates may need to practise CPR and the recovery position at floor level. A suitable instructor parking space should be provided immediately adjacent to, or as close as reasonably practicable to, the training premises.
Full Terms & Conditions
The complete Terms & Conditions for the provision of training services (version 3.0, effective from 1st January 2026) are available to download as a PDF (177 KB).
